FAQ

What is the MOQ?
Your MOQ will depend on the specifications you want. Request a quotation, or speak to us at (03) 9794 0122.
How long does manufacturing take?
A typical production can vary between 2 - 5 weeks. This depends on several factors: order quantity; finishing options; and printing of your bag.
Are there any additional costs to my order?
Orders that require printing may have to pay additional costs for design and print plate production.
Do you offer bundle/bulk prices?
Request a quotation here, or speak to us (03) 9794 0122.
What artwork files/dimensions do you require for custom prints?
For the best print quality, we would recommend sending us vector based graphics in either .ai, .eps or .PDF files.
Can I start a credit account with Sealapak?
A lot of our customers come back to us for our impeccable service and product quality. Credit arrangements can be made. Contact us for more information.
What are your manufacturing tolerances/variances?
While we always strive to get every bag right, we understand that it's not possible. As our products are mass produced, there will always be a manufacturing variance for all aspects of the bag including the dimensions and printing (for printed bags). The typical tolerance for the measurements is plus/minus 3-5mm. For print work, the hue/tone of the print may vary during the print run however we do use the PMS number for the required colour(s) as a base line.
Do you offer refunds?
It is not our company policy to offer a full refund. There will always be variances during the manufacturing process. As much as we try to keep this as controlled as feasible, there will always be a variance in the bag size and printing. As we always strive to do better, please communicate with us and explain how our bags can better fulfill your requirements in the future.

Have another question? Let us know here